Return and Refund Policy

                                                                                                        REFUND POLICY 

The MAV Return Policy  

Your satisfaction is our top priority, which is why at MAV Electric Bikes we offer a 7 day return policy on purchases.   Electric Bike Orders:  Returns within 7 days of delivery date must meet the following conditions:  

• Must have less than 10 miles on the odometer, 
• Must be in like new condition and free from dirt, dust, or fragrances 
• Must be in the same packaging (all cardboard and foam) and condition that you received it 
• Must include all items that were included inside the box (charger, keys, etc.) 
• The purchaser is responsible for all return shipping fees. MAV will email you a pre-paid shipping return label and deduct the cost of return shipping from your refund. -Customer will be responsible for scheduling their own pickup/drop off of or locate a drop-off location. 
• Refunds will be made after the bike is received and inspected. The inspection process will typically take about 14 days once the bike is received. Once the entire inspection is completed and approved, your refund will typically be processed in about 1-2 business days. 
• No returns after 7 days from date of delivery or pick up. 

PRE-ORDERS: All pre-order bikes can be canceled for a full refund any time before pick up/delivery. Any change order to a pre-ordered bike can be made prior to pick up/delivery if we have the change order request in stock. After the bike is picked up or has been shipped no changes can be made to your order and any return would fall under the above guidelines.     

Accessory & Part orders:  

• No returns after 7 days of delivery/pick up. 
• To be eligible for a return, the item must be unused and uninstalled, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it 
• Subject to a 20% restocking fee. 
• Customer is responsible for return shipping. Tracking information required.    

Used/Demo Bikes or Accessories items:  

• Electric bikes that do not meet the conditions specified above and/or accessories/replacement parts which have been used and/or installed may not be returned. 
• All DEMO electric bike sales are final sale.     

WARRANTY AND DEFECTIVE PRODUCTS

•  If there is damage in transit it must be reported within 24 hours of delivery.
•  If you are outside of our 7 day return period, and you are having any issues with your bike or accessory item please let us know! If you have discovered anything to be defective or malfunctioning we are here to help. One of our team members will be happy to assist you. The replacement terms and cost will vary depending on the issue, but rest assured we will do everything to get you riding as soon possible!